Return & Refund Policy
Introduction
Maribiz (maribiz.ai) operates as a global digital marine services marketplace offering marine business listings, subscriptions, and related paid services. This marine services refund policy outlines the terms applicable to listing payments, subscriptions, and platform services.
No Physical Returns
Maribiz does not sell physical products. Therefore, conventional returns or exchanges are not applicable to any platform services, subscriptions, or listing payments.
Refund Eligibility
Refunds may be considered under specific circumstances, including:
- Duplicate or accidental payments.
- Technical errors during transaction processing.
- Failure in service activation after confirmed payment.
All eligible claims are reviewed in accordance with this subscription refund policy.
Non-Refundable Cases
Refunds are not applicable in the following cases:
- Active listings that have already been published.
- Subscription periods that are partially or fully used.
- Delays or issues caused by incomplete or incorrect user-provided information.
Refund Process
To request a refund, users must contact Maribiz support with relevant payment details and transaction proof. Each request is reviewed within 5-7 business days to determine eligibility.
Processing Time
If approved, refunds are processed within 7-10 working days through the original payment method, subject to standard banking timelines.
Platform Limitation
Maribiz is not responsible for any transactions, agreements, or disputes between users and third-party service providers listed on the platform.
Policy Updates
Maribiz reserves the right to revise or update this marine services refund policy at any time without prior notice.
Contact Us
For refund-related questions or support, please contact our support team through official communication channels.